Refunds will only be processed for damaged or defective products either for paid or COD orders. Please note the shipping charge which where applicable will not be refunded. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order. In case of COD orders, customers’ bank account details will be required and the refund will be credited within 7-10 working days from the date of cancellation of the order. Alternatively, refunds can also be done via PayTM.

In case of damaged/wrong products, the customer has a choice of either calling for a replacement or getting a refund

To schedule an exchange please drop us an email within 24 hrs. of receiving the package at contact (businessemail) along with your order, exchange details and an image of the purchased product
All exchanges must be in unused condition with all original tags and packaging intact
Replacement to be dispatched with 7-10 working days at no additional cost
If the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person
In case of a refund, ZA will initiate it as soon as it receives the product in untampered condition
The customer will have a choice to either accept ZA Credit or receive their payment via , Paytm, Razor Pay or Bank Transfer
Return is not applicable on bulk or corporate orders
Certain products (socks, eye masks, cosmetics, steel straws etc.) where personal hygiene is a part of the product use case are not applicable for return. For such products, this note is mentioned directly on the product page.
While exchanging the products which are purchased, in case the products requested for exchange are not available in stock the amount will be refunded as cash.
In case a customer has to return or exchange anything from a combo pack, the whole pack will have to be returned.
Gift cards and vouchers are non-refundable
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price
Refund after deducting amount against freight as follows:
In case of any queries regarding the product you wish to order, feel free to reach out to us and we would be happy to share real-time product photos and videos via WhatsApp/email/other channels.

Email: zahraproducts@gmail.com

Note 1: In case of unsatisfactory product quality, the customer can have the product replaced/refunded. However, the customer will have to self-ship the product and all the shipping costs will be borne by the customer.

Note 2: Beware of fraudulent calls, we never call you to participate in any lucky draw contests. Do not share OTP/Account details or transfer money to anyone offering vouchers/lucky draw prizes. If you have received any such calls, please report against those numbers and raise a complaint to the local authorities or online FTC complaint assistant